Call Us: (08) 9202 8000

(08) 9202 8000

Enquire Online Enquiry i

Trident Insurance Group (Trident) has a commitment to quality customer service. We will do everything possible to provide a quality service to you. However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

We have a Complaints and Dispute Resolution Procedure which undertakes to provide an answer to your complaint within 15 working days. If you would like to make a complaint or access our internal dispute resolution service please contact the Trident Insurance Group Pty. Ltd office.

Trident has appointed a Complaints Officer, Jordan Brindley who can be contacted at;

PO Box 191
Mount Hawthorn WA 6915

Phone: (08) 9202 8000

If the Complaints Officer is unavailable, customers should contact the Managing Director, Rick Wolozny.

We will strive to resolve any complaint internally within the stipulated 20 working days, though if your dispute remains unresolved within this time frame, you may be referred to the Australian Financial Complaints Authority (AFCA) under the terms of the Insurance Brokers Code of Practice.

AFCA independently assists consumers and small businesses to make and resolve complaints about financial firms. The procedure deals with disputes between a financial firm and an insured where a claim against the financial firm falls within AFCA’s rules and guidelines. Further information on AFCA and their jurisdiction can be found on their website;

AFCA can be contacted at;

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Phone:     1800 931 678


Cyber Security in the Time of COVID-19 - August 20, 2020

The corona virus pandemic has led to new cyber threats, with figures from the Australian Competition and Consumer Commission  showing Australians have lost $309,108 to phishing scams so far in 2020. This year to date, the commission has received more than 10,000 scam reports. The explosion in online fraud has come about in part due to new […]

Read more

The silver lining of customer complaints - May 23, 2019

A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer ‘dim-witted’ is clearly not the ideal way to […]

Read more

Marine Combined Liability

Benefits of a Ship Repairers Liability policy in one product at a very competitive price.

Find out more ›

Personal Insurance

Trident can provide comprehensive cover for all your Home and Motor Insurance needs.

Find out more ›

Medical Insurance

We are dedicated to providing you with a holistic insurance program which covers your practice at your time of need.

Find out more ›