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News
Cyber Security in the Time of COVID-19 - August 20, 2020
The corona virus pandemic has led to new cyber threats, with figures from the Australian Competition and Consumer Commission showing Australians have lost $309,108 to phishing scams so far in 2020. This year to date, the commission has received more than 10,000 scam reports. The explosion in online fraud has come about in part due to new […]
The silver lining of customer complaints - May 23, 2019
A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer ‘dim-witted’ is clearly not the ideal way to […]
