Trident has a dedicated team to assist you with any claim you may encounter.
Claims processes may differ from insurer to insurer as well as the type of insurance policy in question.
No matter what type of incident, however, there are a few key factors to which you must attend.
You should comply with all legal requirements and you should notify Trident by phoning 08 9202 8000 as soon as possible. You will then be advised of the procedures to follow in making a claim.
If your claim is outside normal business hours you may wish to complete the on-line personal details; a member of Trident’s claims staff will contact you as soon as possible on the resumption of business.
You may also wish to download and print a copy of the appropriate claims form. Trident will give you guidance on where to mail this form in order to register the claim and speed up the settlement process.
Trident will arrange for the damage to be assessed and, in most cases, authorise repairs immediately. The Insurers we use have a network of approved repairers who have been specifically chosen on their ability to complete repairs to the highest possible standard.
If your incident has occurred outside normal business hours please follow the following steps:
In the event the claim needs urgent after hours action please call our emergency claims number;
0458 617 466.
You can download claims forms directly from this site click here.
The silver lining of customer complaints - May 23, 2019
A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer ‘dim-witted’ is clearly not the ideal way to […]
Why every business must have risk management - July 8, 2016
There are risks associated with running any kind of business. Unfortunately, many business owners in Australia get caught out when a risk becomes reality and they do not have adequate protection. In some cases, this can even lead to bankruptcy. Today, we’re talking about the importance of risk management, and how to establish an effective […]
Benefits of a Ship Repairers Liability policy in one product at a very competitive price.Find out more ›
Trident can provide comprehensive cover for all your Home, Motor and Travel needs.Find out more ›
We are dedicated to providing you with a holistic insurance program which covers your practice at your time of need.Find out more ›