Financial Services Guide

From when does this FSG apply?

This FSG applies from 12 January 2004 and remains valid unless a further FSG is issued to replace it.  We may give you a supplementary FSG.  It will not replace this FSG but will cover services not covered by this FSG.

How can you instruct us?

You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned above. 

Who is responsible for the financial services provided?

Trident Insurance Group Pty Ltd is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

Trident Insurance Group Pty Ltd is a shareholder of Steadfast Group Limited (Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each policy arranged by us with those insurers. This is used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total premium we place with the participating insurers in any financial year, we may receive a proportion of that commission for all products arranged with the participating insurers in each financial year, at the end of each financial year.

Trident Insurance Group Pty Ltd may also receive a performance based incentive (which may vary over time according to the volume and mix of business we place with the Insurer ) including allowances and bonuses as well as discounted service and awards. Trident Insurance Group Pty Ltd may receive financial , marketing and training assistance from the Insurer. These commission or brokerage amounts are not additional costs to you.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

Trident Insurance Group Pty Ltd is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise. 

Will I receive tailored advice?

Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you, issue insurance policies to you or to give you advice about your insurance needs. We will ask you for the details that we need to know.

In some cases we will not ask for any of this information.  If we do not ask, or if you do not give us all of the information we ask for,any advice you receive maynot be appropriate to your needs, objectives and financial situation.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we arrange or issue for you. We also maintain records of any recommendations or advice given to you.  We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request.

How will I pay for the services provided?

We receive a payment called commission, which is paid to us by the insurers and we will also charge you a fee. These will all be shown on the invoice that we send you.  You can choose to pay by any of the payment methods set out in the invoice.  You are required to pay us within the time set out on the invoice.

How are any commissions, fees or other benefits calculated for providing the financial services?

Our commission will be calculated based on the following formula:

X = Y% x P

In this formula:
X = our commission
Y% = the percentage commission paid to us by the insurer.
P = the amount you pay for any insurance policy (less any government fees or charges included in that amount). 

Any fees that we charge you will be included in the total shown, which is based upon the time and complexity involved in arranging your insurance.

Our employee that will assist you with your  insurance needs will be paid a market salary.

If we give you a SOA, we will list in that document any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.

What should I do if I have a complaint?

1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 20 days, please contact Rick Wolozny on 08 92028000 or put your complaint in writing and send it to him at the Trident Insurance Group Pty Ltd address noted above. We will try and resolve your complaint quickly and fairly.
3. Trident Insurance Group Pty Ltd is a member of the Insurance Brokers Disputes Limited (IBDL). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to IBDL. IBDL can be contacted on 1800 064 169.

Any questions?

If you have any further questions about the financial services of Trident Insurance Group Pty Ltd provides, please contact us.