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The silver lining of customer complaints - May 23, 2019
A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer ‘dim-witted’ is clearly not the ideal way to […]
Why every business must have risk management - July 8, 2016
There are risks associated with running any kind of business. Unfortunately, many business owners in Australia get caught out when a risk becomes reality and they do not have adequate protection. In some cases, this can even lead to bankruptcy. Today, we’re talking about the importance of risk management, and how to establish an effective […]
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