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The silver lining of customer complaints

May 23, 2019

A customer has made a complaint about the behaviour of one of your team.

Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself.

Calling a customer ‘dim-witted’ is clearly not the ideal way to handle a complaint about a staff member… Read more.

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